Privacy Policy

Lemu AI is a voice AI platform for building and deploying conversational agents with telephony and WebRTC. The Service is operated by Pixelanalytics Private Limited (CIN: U72900HR2017PTC070429) ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, dashboard, APIs, and related services (collectively, the "Service").

By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

Account information. When you register, we may collect your name, email address, organization name, authentication credentials, and profile settings.

Usage and billing data. We record token wallet balances, consumption metrics, payment history, and configuration choices related to workflows, campaigns, and telephony.

Voice and interaction data. When you place or receive calls, run browser sessions, or execute workflows, we may process audio, transcripts, call metadata (duration, disposition, phone numbers where applicable), recordings, and variables extracted during conversations.

Technical data. We automatically collect device and log information such as IP address, browser type, timestamps, and diagnostic events needed to operate and secure the Service.

Content you provide. This includes workflow definitions, knowledge files, API tool configurations, integration credentials (stored securely), and support communications.

We use collected information to:

• Provide, maintain, and improve the Service
• Authenticate users and enforce account security
• Execute voice agents, campaigns, telephony, and WebRTC sessions you configure
• Meter usage, process payments, and send billing-related notices
• Generate analytics, reports, and operational dashboards
• Respond to support requests and communicate product updates
• Detect abuse, fraud, and violations of our Terms of Service
• Comply with legal obligations

Voice interactions may be transcribed, stored, and reviewed in interaction history so you and your organization can monitor quality, debug workflows, and meet compliance needs you configure. You are responsible for obtaining any consents required under applicable law before recording or processing calls involving third parties.

Retention periods for recordings and transcripts depend on your organization settings and our operational policies. You may request deletion where applicable, subject to legal and contractual retention requirements.

We do not sell your personal information. We may share data with:

• Service providers that help us run infrastructure, speech/LLM providers, telephony carriers, payment processors, and analytics—bound by confidentiality and data-processing obligations
• Your organization administrators and members with access to shared workspaces
• Authorities when required by law or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, or asset sale, with notice where required

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your information may be processed in countries other than where you reside. Where required, we use appropriate safeguards for cross-border transfers consistent with applicable law.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request portability. To exercise these rights, contact us using the details below. You may also update account settings in the dashboard where available.

We use cookies and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; disabling some cookies may limit Service functionality.

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate.

Questions about this Privacy Policy or our data practices may be directed to us at ashish@lemuai.com, or by post to our registered office: